anekagaming Platform Privacy Notice

This page describes what we collect when you use anekagaming and how we keep that data protected. We at anekagaming take your privacy seriously and are transparent about the information we gather, how we use it, and who has access to it. Our commitment is to handle your personal data in compliance with applicable data protection laws and our own internal standards.

When you register on anekagaming, deposit funds, place a wager, or contact our support team, you provide us with information. We also collect data automatically as you navigate our platform — such as your IP address, device type, and browsing activity. This notice explains each category of data, our purpose for collecting it, and how long we retain it.

By using anekagaming, you consent to the data practices described here. If you do not agree with our privacy practices, you should not open an account or use our platform.

What Data We Collect on anekagaming

We collect personal information during account registration: your full name, date of birth, email address, phone number, and residential address. We also collect government-issued ID details (KTP, passport, or driver's license number) and a selfie photograph as part of our Know Your Customer (KYC) verification process. This information is required to verify your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw funds on anekagaming, we record the payment method you use (e-wallet provider, bank name, account number), the amount, and the timestamp. We retain this transaction history for audit and dispute resolution purposes. We do not store your full payment credentials — payment processors handle sensitive card or account data directly.

We collect behavioural data as you use anekagaming: which games you view, which markets you browse (Liga 1, Piala AFF, Champions League, live-dealer tables, slot games, esports), how long you spend in each category, and your device information (operating system, browser type, IP address). We use this data to improve our platform, detect fraud, and personalise your experience.

Note: We do not sell your personal data to third parties. We share data only with payment processors, identity verification services, and legal authorities when required by law.

How We Use Your Data on anekagaming

We use your personal information to operate anekagaming — to create and maintain your account, process your deposits and withdrawals, and settle your wagers. We also use it to verify your identity, prevent fraud, and comply with regulatory requirements. Your email and phone number allow us to send you account notifications, promotional offers, and support responses.

We analyse behavioural data to understand how members use anekagaming and to improve our platform. For example, we track which payment methods are most popular in Jakarta, Surabaya, Bandung, Medan, and Semarang so we can optimise our payment options. We also use this data to detect suspicious patterns — such as multiple rapid withdrawals or unusual betting activity — that may indicate fraud or account compromise.

We retain transaction records for at least five years to comply with financial regulations. We retain your personal information (name, ID, contact details) for as long as your account is active and for a period thereafter as required by law. Behavioural data is typically retained for two years and then anonymised or deleted.

Third Parties and Data Processors on anekagaming

We work with third-party service providers to operate anekagaming. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. Identity verification services receive your ID and selfie to confirm your identity. These processors are contractually bound to protect your data and use it only for the services we request.

Our servers may sit outside your jurisdiction. Data transfers across borders are protected by standard contractual clauses or other legal mechanisms recognised by data protection authorities. We do not transfer your data to jurisdictions without adequate data protection safeguards.

We encrypt all data in transit and at rest. We use industry-standard security protocols to protect your information from unauthorised access.

anekagaming security team

Your Rights and Our anekagaming Data Practices

You have the right to access, correct, or delete your personal data. You can update your account information (email, phone, address) directly in your anekagaming account settings. If you wish to request a copy of all data we hold about you, or to request deletion, contact our support team via the Help CenterWe will respond within a reasonable timeframe, typically 14–30 days.

You have the right to object to certain uses of your data — for example, to opt out of promotional emails. You can manage your communication preferences in your account settings. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data.

We use cookies and similar tracking technologies on anekagaming to remember your login status, store your preferences, and analyse how you use our platform. Essential cookies are necessary for the platform to function; you cannot disable them. Analytics cookies help us understand user behaviour; you can opt out of these via your browser settings. We do not use cookies to track you across other websites.

Security and Data Retention on anekagaming

We implement technical and organisational measures to protect your data from unauthorised access, alteration, or loss. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees and contractors who need it to perform their duties.

We conduct regular security reviews and penetration testing to identify and remediate vulnerabilities. If we discover a data breach that affects your personal information, we will notify you and relevant authorities as required by law. We maintain incident response procedures to contain and investigate any unauthorised access.

We retain your data only as long as necessary to provide our services and comply with legal obligations. Once you close your anekagaming account, we delete or anonymise your personal information within 90 days, except where we are required by law to retain it longer (such as transaction records for tax or anti-money-laundering purposes).

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via the Help CenterWe are available to clarify any aspect of this notice and to assist with data-related requests. Our commitment is to operate anekagaming with transparency and respect for your privacy.

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